Customer service satisfaction thesis

Customer service satisfaction thesis

A total of respondents were involved in a descriptive research. The results showed that customers are satisfied on the quality of service of this Department Store. Thus, management may continuously provide orientation and training to employees on customer relations and services to meet the full satisfaction of the customers Free academic research on Customer Satisfaction Questionnaire to help you with essays, term papers, research papers, thesis and dissertations customer satisfaction through a lowered level of customer service. The research of Anderson, Fornell & Rust () indicates that service industries in comparison to manufacturing companies are more likely to suffer from tradeoffs while pursuing both superior customer satisfaction and superior productivity. This means that pursuingFile Size: 1MB

Customer Satisfaction Thesis - Term Paper

Sharon, Sharon The effect of quality of service on customer satisfaction at Rumah Bakery at Marelan Medan branch. Bachelor thesis, Universitas Pelita Harapan. Pesaing ketat akhir-akhir ini, customer service satisfaction thesis, dan untuk berkembang dalam lingkungan yang kompetitif ini, bisnis tidak hanya perlu meningkatkan kualitas produk, tetapi juga meningkatkan kualitas layanan.

Kualitas pelayanan merupakan salah satu faktor yang menyebabkan konsumen dapat memberikan hasil pelayanan yang dipersepsikan dengan pelayanan yang diharapkan, customer service satisfaction thesis. Kualitas layanan berdampak besar pada kepuasan pelanggan. Tujuan dari penelitian ini adalah untuk mengetahui seberapa penting pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada Rumah Bakery Cabang Marelan Medan.

Untuk memahami hubungan antara kualitas layanan dan kepuasan pelanggan Ada dua macam metode pengambilan sampel yang dapat digunakan untuk mendapatkan sampel dalam penelitian: probability sampling dan non-probability sampling. Probability sampling adalah metode pengambilan sampel yang memberikan persamaan pada setiap elemen populasi yang akan dipilih sebagai anggota sampel, sedangkan non probability sampling customer service satisfaction thesis metode pengambilan sampel yang tidak memberikan kesempatan yang sama kepada elemen atau anggota populasi untuk dipilih sebagai Sebuah sampel.

Artinya hipotesis nol H0 ditolak dan hipotesis alternatif Ha diterima. Yang menyimpulkan bahwa terdapat pengaruh kualitas pelayanan terhadap kepuasan konsumen pada Rumah Bakery Cabang Marelan Medan. Perusahaan sendiri harus lebih memperhatikan pelayanan yang diberikan karena dapat mempengaruhi kepuasan pelanggan. Service quality is one of the factor that consumers can give result of perceived service with the expected services.

Service quality have a huge impact on customer satisfaction. The purpose of this study is understanding how essential the influence of service quality is on customer satisfaction at Rumah Bakery at Marelan Medan branch, customer service satisfaction thesis. To understand the relationship between of quality of service and customer satisfaction There can be two kinds of methods of sampling that can be used to obtain samples in research: probability sampling and non-probability sampling.

Probability sampling is a method of sampling that provides equality for each element of population to be selected as sample members, while non-probability sampling is a method of sampling that does not provide equal opportunity to the element or customer service satisfaction thesis of the population to be selected as a sample. The result of T-test shows that the t-table value is 1. It means that the null hypothesis H0 is rejected and alternate hypothesis Ha is accepted. Which conclude that there is an effect of quality of service on customer satisfaction at Rumah Bakery at Marelan Medan branch.

The effect of quality of service on customer satisfaction at Rumah Bakery at Marelan Medan branch. Text Title Title. pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial Share Alike. Download 1MB Preview. Universitas Pelita Harapan Customer service satisfaction thesis Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton.

More information and software credits. Download 1MB. Text Abstract Abstract. pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download kB Preview. Text ToC ToC. Text Chapter1 Chapter1. Text Chapter2 Chapter2. Text Chapter3 Chapter3. Text Chapter4 Chapter4. Download 2MB. Text Chapter5 Chapter5. Download kB. Text Bibliography Bibliography. Text Appendices Appendices. pdf Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial Share Alike.

Download 4MB. Creators NIM Email Sharon, Sharon. Land use. Industrial Management. Sharon Sharon.

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Otim, Samuel, "The Determinants and implications of customer satisfaction and loyalty in web-based commerce: An Empirical analysis" (). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by RIT Scholar Works. It A total of respondents were involved in a descriptive research. The results showed that customers are satisfied on the quality of service of this Department Store. Thus, management may continuously provide orientation and training to employees on customer relations and services to meet the full satisfaction of the customers customer satisfaction through a lowered level of customer service. The research of Anderson, Fornell & Rust () indicates that service industries in comparison to manufacturing companies are more likely to suffer from tradeoffs while pursuing both superior customer satisfaction and superior productivity. This means that pursuingFile Size: 1MB